Effective date: 1 September 2026
1. About SKAGIC
SKAGIC offers personal-care and cosmetic products through skagic.com. Our business address is No.366D Compost Yard Street, Theni Allinagaram, Theni - 625531. You can contact us at customercare@skagic.com or +91 9361498042.
2. Products and information
We aim to display product names, descriptions, ingredients, sizes, images, prices and availability accurately. Screen colours and packaging may vary slightly. Product information is for general personal-care use and is not medical advice. Customers should review the label and perform an appropriate patch test before use.
3. Prices and offers
Prices are shown in Indian Rupees and include applicable taxes unless stated otherwise. Offer prices, discount badges and promotional availability may change before an order is placed. The price confirmed at checkout is the applicable order price.
4. Orders
An order request is received after checkout and becomes confirmed when SKAGIC accepts it. We may contact you to verify delivery details. If an item becomes unavailable, we will inform you and offer a suitable resolution or refund for the unavailable item.
5. Payments
Available methods may include Cash on Delivery and supported online payment options shown at checkout. Online payments are processed through authorised payment providers under their security and verification procedures. A payment submission may remain pending until settlement is confirmed.
6. Shipping and delivery
Orders are delivered to serviceable Indian PIN codes through logistics partners. Typical delivery is estimated at 3–7 business days after dispatch, but location, weather, public holidays and carrier conditions may affect timing. Tracking information is provided when available. Customers must provide a complete address and reachable phone number.
7. Cancellation
Please request cancellation before dispatch by contacting us with the order number. Once dispatched, an order may need to follow the return process. SKAGIC may cancel an order when payment, stock, address verification or serviceability prevents fulfilment; any eligible prepaid amount will be refunded.
8. Returns and refunds
Contact us within 7 days of delivery if an item is damaged, incorrect, leaking, or has a verified quality concern. Include the order number and clear photographs of the product and packaging. For hygiene and product-safety reasons, opened or used personal-care products are generally not returnable unless damaged, incorrect, or defective.
Approved refunds are sent to the original payment method where possible. Bank or payment-provider processing may take approximately 7–10 business days after approval. Delivery charges may be non-refundable when the correct order was delivered successfully.
9. Customer responsibilities
You agree to provide accurate account, contact, payment and delivery information; keep account credentials confidential; and use the website only for lawful personal or business purchasing purposes.
10. Intellectual property
SKAGIC branding, product presentation, website design, text and original media belong to SKAGIC or their respective licensors and may not be reproduced commercially without permission.
11. Liability
To the extent permitted by applicable law, SKAGIC is responsible for direct obligations arising from accepted orders. We are not responsible for delays or interruptions outside reasonable control. Nothing in these terms limits customer rights that cannot legally be excluded.
12. Governing law and contact
These terms are governed by the laws of India. Courts with jurisdiction in Theni, Tamil Nadu will handle applicable disputes, subject to mandatory consumer-protection rights. Questions may be sent to customercare@skagic.com.