Effective date: 1 September 2026
1. Who we are
This policy applies to information handled by SKAGIC through skagic.com, customer support and order fulfilment. Contact: customercare@skagic.com, +91 9361498042, No.366D Compost Yard Street, Theni Allinagaram, Theni - 625531.
2. Information we collect
We may collect your name, email address, phone number, account credentials in protected form, billing or delivery address, order items, payment status, support messages and information needed to fulfil an order. We may also receive basic device, browser, IP address, cookie and website-usage information.
3. How we use information
Information is used to create and secure accounts, process orders, arrange delivery, provide tracking and customer support, prevent misuse, maintain records, improve the website, comply with legal duties, and send marketing only where permitted.
4. Payments
Online payments may be handled by authorised payment providers. SKAGIC uses transaction references and payment status needed for order processing. We do not intend to store complete card numbers, CVV values or online-banking passwords on our server.
5. Logistics and service providers
We may share the minimum necessary order information with payment processors, courier and logistics partners, hosting providers, communication services, professional advisers and government authorities where legally required. These parties receive information for their relevant service or legal purpose.
6. Cookies and local storage
The website uses essential session cookies for secure sign-in and browser storage for cart functionality. Browsers allow you to control cookies and site data, but disabling essential storage may prevent account or checkout features from working correctly.
7. Retention
We retain account, order, support and transaction records for as long as reasonably needed for service, accounting, tax, fraud prevention, dispute handling and legal obligations. Information no longer required is deleted or anonymised where practical.
8. Security
We use HTTPS, protected session cookies, password hashing, access controls, prepared database queries and restricted server directories. No online system can guarantee absolute security, so customers should also protect their passwords and devices.
9. Your choices and rights
You may request access to or correction of your account information and may ask about deletion where retention is not legally required. You may unsubscribe from promotional communication. To make a request, email customercare@skagic.com from the address connected to your account.
10. Children
The store is intended for adults capable of placing an order. We do not knowingly seek personal information directly from children without appropriate parent or guardian involvement.
11. Policy changes
We may update this policy when services, partners or legal requirements change. The effective date on this page identifies the latest published version.
12. Contact
Privacy questions can be sent to customercare@skagic.com or delivered to No.366D Compost Yard Street, Theni Allinagaram, Theni - 625531.